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Last updated: November 11, 2026

We want you to be happy with your Tubibe purchase. If something isn't right, this policy explains how returns and refunds work.

30-Day Returns

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging where possible. Please keep your order number or proof of purchase.

How to Start a Return

Email us at vscofree19@gmail.com with your order number and the reason for your return. We will reply with return instructions. Items sent back without first contacting us cannot be accepted.

Return Shipping

Unless the item arrived damaged, defective or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping method.

Damaged, Defective or Wrong Items

Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and photos. We will offer a replacement or a full refund at no extra cost to you.

Non-Returnable Items

Gift cards and items marked as final sale cannot be returned. For hygiene reasons, personal-care items that have been opened or used may not be eligible for return unless they are defective.

Exchanges

The fastest way to get a different item is to return the original item and, once the return is approved, place a new order.

Refunds

Once we receive and inspect your return, we will email you to confirm whether it is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

Order Cancellations

You may cancel your order free of charge before it has shipped by emailing us. Once an order has shipped, it can no longer be cancelled but may be returned under this policy.

Contact Us

Questions about a return or refund? Email vscofree19@gmail.com.